Considering users' behaviours in improving the responses of an information base

In this paper, our aim is to propose a model that helps in the efficient use of an information system by users, within the organization represented by the IS, in order to resolve their decisional problems. In other words we want to aid the user within an organization in obtaining the information that corresponds to his needs (informational needs that result from his decisional problems). This type of information system is what we refer to as economic intelligence system because of its support for economic intelligence processes of the organisation. Our assumption is that every EI process begins with the identification of the decisional problem which is translated into an informational need. This need is then translated into one or many information search problems (ISP). We also assumed that an ISP is expressed in terms of the user's expectations and that these expectations determine the activities or the behaviors of the user, when he/she uses an IS. The model we are proposing is used for the conception of the IS so that the process of retrieving of solution(s) or the responses given by the system to an ISP is based on these behaviours and correspond to the needs of the user

Business intelligence systems and user's parameters: an application to a documents' database

This article presents earlier results of our research works in the area of modeling Business Intelligence Systems. The basic idea of this research area is presented first. We then show the necessity of including certain users' parameters in Information systems that are used in Business Intelligence systems in order to integrate a better response from such systems. We identified two main types of attributes that can be missing from a base and we showed why they needed to be included. A user model that is based on a cognitive user evolution is presented. This model when used together with a good definition of the information needs of the user (decision maker) will accelerate his decision making process

Using Users' Expectations to Adapt Business Intelligence Systems

This paper takes a look at the general characteristics of business or economic intelligence system. The role of the user within this type of system is emphasized. We propose two models which we consider important in order to adapt this system to the user. The first model is based on the definition of decisional problem and the second on the four cognitive phases of human learning. We also describe the application domain we are using to test these models in this type of system

Business intelligence systems and user's parameters: an application to a documents' database

This article presents earlier results of our research works in the area of modeling Business Intelligence Systems. The basic idea of this research area is presented first. We then show the necessity of including certain users' parameters in Information systems that are used in Business Intelligence systems in order to integrate a better response from such systems. We identified two main types of attributes that can be missing from a base and we showed why they needed to be included. A user model that is based on a cognitive user evolution is presented. This model when used together with a good definition of the information needs of the user (decision maker) will accelerate his decision making process

Corporate Information Systems Architecture for Business Intelligence Solutions

One of the most important elements in decision-making is the availability of information which is used in the management of organizations. In this paper, we present the method SIMBIOSIS (System of Indicators for Managing Business Intelligence Oriented Strategic Information System). This method considers the two basic levels of decision-making in organizations; these levels are named strategic and tactical. In addition, the method looks at the minimal business intelligence objective of providing the right information to the right person at the right time as a variable. The conjugation of these two points of view permits us to generate a set of indicators. Using these indicators, with a system of information status identification we have proposed, help in the tagging of each component. The information analyzed by these indicators and the status identifiers provide the organization with an extended view of an information system that can aptly be adapted into business intelligence solutions. This also allows a vision of not only the organization but also the extended organization (i.e. organization that includes its environment)

Système d'intelligence économique et paramètres sur l'utilisateur : application à un entrepôt de publications

http://isdm.univ-tln.frIl existe de nombreuses définitions qui peuvent qualifier l'Intelligence Economique. Dans le cadre de notre approche nous préférons celle de qui la définie comme le processus de collecte, de traitement et de diffusion de l'information qui a pour objet la réduction de la part d'incertitude dans la prise de toute décision stratégique. Notre objectif dans le cadre de cette recherche est d'étudier les paramètres qui peuvent aider l'utilisateur lors de son utilisation d'un système d'intelligence économique. Dans cet optique, nous avons admis comme hypothèse de base que chaque individu réagit différemment face à un système d'informations en fonction de caractéristiques et d'un contexte qui lui sont propres. Dès lors, notre travail de recherche se développe selon deux axes : d'une part, la modélisation de l'utilisateur dans un système d'intelligence économique, pour étudier la façon de représenter un utilisateur de manière explicite ; d'autre part, les connaissances sur l'utilisateur acquises lors de ses connexions sont étudiées en vue de leur exploitation. Aussi, nous observons la structure de la base d'expérimentation (en l'occurrence la base de documentation de Loria) afin de constater la nécessité ou non d'une réorganisation. Dans cet optique, le prototype METIORE créé par l'équipe de recherche SITE est en cours d'adaptation pour expérimenter nos propositions

Proposition d'une démarche de questionnements pour modéliser un Système d'Intelligence Economique

http://isdm.univ-tln.fr/PDF/isdm31/isdm31_goria_afolabi.pdfInternational audienceL'Intelligence Economique (IE) peut être considérée comme une démarche dont le but est de proposer aux organisations des moyens informationnels pour aider leurs processus de décision. Les Systèmes d'Informations (SI) sont traditionnellement liés aux flux informationnels, économiques et sociaux qui font vivre l'organisation. Nous présentons dans cet article, un SI supportant une démarche d'IE que nous baptisons Système d'Intelligence Economique (SIE). Pour ce faire, nous proposons une matrice de questionnements permettant d'associer un grand nombre d'entités élémentaires de l'organisation (ses informations, ses personnels et ses moments) aux données du SI et des objectifs de l'IE. Au final, la collecte des réponses à des questions posées régulièrement permet de paramétrer un tableau de bord pour piloter le SIE d'une organisation

Considering users' behaviours in improving the responses of an information base

In this paper, our aim is to propose a model that helps in the efficient use of an information system by users, within the organization represented by the IS, in order to resolve their decisional problems. In other words we want to aid the user within an organization in obtaining the information that corresponds to his needs (informational needs that result from his decisional problems). This type of information system is what we refer to as economic intelligence system because of its support for economic intelligence processes of the organisation. Our assumption is that every EI process begins with the identification of the decisional problem which is translated into an informational need. This need is then translated into one or many information search problems (ISP). We also assumed that an ISP is expressed in terms of the user's expectations and that these expectations determine the activities or the behaviors of the user, when he/she uses an IS. The model we are proposing is used for the conception of the IS so that the process of retrieving of solution(s) or the responses given by the system to an ISP is based on these behaviours and correspond to the needs of the user

Overcoming Language Barriers in Business-To-Consumer Electronic Service

Communication has been described as one of the determinants of service quality. However, communication is only effective when the parties involved speak the same language. This is almost impossible to achieve in Business-To-Consumer (B2C) Electronic Commerce (e-Commerce) given the diversity of languages used on the Internet. This paper seeks to explore the possibility of using current advances in technology to bridge the communication gap among entities on the Internet